Please read our Refund Policy before purchasing one of AllAnonymity products. Your placement of an order at AllAnonymity constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

1. Our software products have free fully functional evaluation version for potential users to “try before you buy“. We encourage our customers to download and test the application before making the payment to be sure that the application works fine on their computers and suits their needs. We assume that when a user purchases the registered version from us, he/she is satisfied with the program’s features and functionalities, so that no refund request would therefore be applied by the user on such basis.

2. The users must be aware that sometimes the proxies are used excessively; this is why some problems might appear. Although we provide dedicated proxies, this is a fact we cannot avoid. This is why we cannot guarantee the stability of a specific proxy. The product is providing online anonymity by hiding the IP address and there is an entire list of proxies that make the product functional so no refund request will be accepted on such basis.

3. When installing any of our products you have to agree to EULA. You are informed about the possibility of software malfunctioning and you accept the software “as is”. Please read EULA when installing any software by AllAnonymity.

4. Contact our support department before requesting a refund. If you have any problem with the product you have purchased from AllAnonymity, please contact the support department available at support@allanonymity.com and detail the situation. If the support department cannot provide you a solution then we will refund your purchase. If you do not cooperate with us, the refund request will not be accepted.

5. There are cases in which the refund requests are never approved according to our refund policy. Here are few situations:

• the client refuses to follow the instruction provided by the support department
• the client purchased one of our products by mistake
• a bug reported was fixed in a newer version than the client owns and the client refuses to upgrade
• the client applies for the refund after 30 days since the application was purchased.